Our Policies
KiwiQA Services Pty Ltd · ABN: 80 606 554 045 · Last updated: April 2023
Introduction
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our Service, and tells you about your privacy rights and how the law protects you. We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you:
- Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information, including but not limited to: name, email address, phone number, company name, and job title.
- Usage Data: We may also collect information about how the Service is accessed and used. This may include information such as your computer's IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.
- Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our Service and hold certain information.
How We Use Your Information
KiwiQA uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
- To send you marketing and promotional communications (where you have opted in)
Sharing of Information
We may share your personal information in the following situations:
- With Service Providers: We may share your personal information with Service Providers to monitor and analyse the use of our Service, to contact you, and to help us deliver our services.
- For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Retention & Security
KiwiQA will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
The security of your data is important to us. We strive to use commercially acceptable means to protect your personal data, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access, update or delete the information we have on you
- The right of rectification — the right to have your information corrected if that information is inaccurate or incomplete
- The right to object to our processing of your personal data
- The right of restriction — the right to request that we restrict the processing of your personal information
- The right to data portability
- The right to withdraw consent at any time
Third-Party Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service, including Google Analytics, Mixpanel, and HubSpot. These services collect information sent by your browser as part of a web page request. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Children's Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
Contact Us
If you have any questions about this Privacy Policy, please contact us at hello@kiwiqa.ai or by visiting kiwiqa.ai/contact-us.